Terms and Conditions
Application process (for students of English outside the UK)
For students of English/Other Languages applying from within the UK
- Tuition Fee (this includes all necessary course materials)
- Registration Fee (£50)
- Accommodation (if applicable)
- Accommodation Fee (£50, if applicable)
- Courier charge for visa letter of support (£75, if applicable)
- Airport transfer cost (£55 one way, £110 return)
- Any other agreed costs
Access to our student lounge and library as well as Wi-Fi, tea and coffee are all available free of charge. The Registration Fee, Accommodation Fee and deposit (30% of total amount) are due for payment upon booking the course. You must pay the balance of your fees at least three weeks before your course start date. If you have made a booking less than three weeks before the start of the course, full payment must be made immediately. We reserve the right to refuse the student or cancel the course if payment has not been received prior to the course starting. We can accept payment by bank transfer, credit card, cheque and cash. If you are paying by bank transfer, you must accept the international transfer charge. Please never send cash by post.
If you have to cancel your course for any reason, please let us know as soon as possible. A cancellation fee will apply as follows:
Booking fees are Non-refundable;
- Up to 21 business days before the start of the *original course start date we will charge you 30% of the total amount.
- 20 – 15 business days: 40% of total amount
- 14– 8 business days: 60% of total amount
- 7 – 3 business days: 75% of total amount
- 2 business days or less: 100% of total amount
You have a legal right to cancel your course within 14 calendar days of the date of your booking. In this case, we will refund all fees including the deposit. If you have made your booking within 14 calendar days of the start date, the cancellation fees listed above will apply.
If you need a visa support letter to obtain your visa, please note that this letter will only be issued and sent after the period of 14 days has expired to avoid the misuse of visas and to ensure this is a serious application.
Once the *original course start date has passed, or a booking has been amended once already, students or agents will be unable to cancel or reschedule and no refunds will be payable.
Please arrange adequate insurance to cover your course fees in case you have to cancel for health or other personal reasons.
Homestay accommodation must be cancelled 21 days before your scheduled arrival and will be refunded minus the non-refundable Accommodation fee. Cancellations made less than 21 days before arrival will incur a one-week homestay fee (£200, £250 or £300, depending on the category chosen).
Our rights to cancel and applicable refunds
We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under these Terms and Conditions that is caused by an event outside our control. “An event outside our control” is defined as “any act or event beyond our reasonable control including but not limited to: strikes or other industrial action, civil unrest, terrorist attack or threat of terrorist attack, epidemic, adverse weather conditions or other natural disasters”.
If such an event should occur affecting the performance of our obligations under these Terms and Conditions, we will contact you as soon as reasonably possible to notify you. In this case, we will, where possible, propose alternative arrangements (which may include alternative dates) for your course. If the alternative arrangements proposed by Us are unsuitable for any reason, and cancellation was requested instead, no refunds would be due, therefore any (pre-paid) balance would be forfeited.
Group courses (daytime)
In the case of only 1 or 2 students in a group, we reserve the right to reduce the lesson total as follows:
- 4 group lessons = 2 private lessons
- 6 group lessons = 3 private lessons
If you are unable to attend a lesson, please notify us as soon as possible. There are no cancellation or rescheduling privileges for group courses. If you are more than 30 minutes late for your morning lesson, you may be refused entry into the classroom until after the 11.00 break to avoid disrupting other students.
Group courses (evening)
In the case of less than 5 students in a group, we reserve the right to adjust the course length as follows:
- 5 – 10 students = 12 weeks
- 4 students = 10 weeks
- 3 students = 8 weeks
If you are unable to attend a lesson, please notify us as soon as possible. There are no cancellation or rescheduling privileges for group courses. No refunds are possible once the course has started. In the event that a course has to be cancelled before it is due to start, a full refund will be given.