You can enrol on one of our courses by contacting us via email, phone or by visiting us in person. Please apply as early as possible so we have time to process your application and organise accommodation. Once you have advised us of your desired course and schedule, we will send you an application form and organise an assessment to determine your level. After we have received the completed application form, we will send you a course offer with an invoice for a non-refundable deposit of 30% of the cost of the course, the registration fee, accommodation fee and any applicable courier fees. Once we have received payment of this invoice, we will send written confirmation of the course booking, an invoice for the remaining balance and a welcome pack including school information, timetables, travel information and useful phone numbers. If you have booked accommodation through us, we will send full details, including directions, as soon as they become available. Please send us details of your travel arrangements to the UK as soon as they become available, even if you have not booked an airport transfer service with us. Let us know immediately if you have to change your course dates due to unforeseen circumstances or if your visa application has been refused.

Full payment is required at least three weeks in advance to confirm your course booking. If you have made your booking within the three-week period, payment is due immediately.

When calculating the cost of your course, please take into account the following:

• Tuition Fee (this includes all necessary course materials)
• Registration Fee (£50)
• Accommodation (if applicable)
• Accommodation Fee (£50, if applicable)
• Courier charge for visa letter of support (£75, if applicable)
• Airport transfer cost (£55 one way, £110 return)
• Any other agreed costs

Access to our student lounge and library as well as Wi-Fi, tea and coffee are all available free of charge. The Registration Fee, Accommodation Fee and deposit (30% of total amount) are due for payment upon booking the course. You must pay the balance of your fees at least three weeks before your course start date. If you have made a booking less than three weeks before the start of the course, full payment must be made immediately. We reserve the right to refuse the student or cancel the course if payment has not been received prior to the course starting. We can accept payment by bank transfer, credit card, cheque and cash. If you are paying by bank transfer, you must accept the international transfer charge. Please never send cash by post.

We are legally prohibited from giving advice to students regarding visa applications. For information on the visa application process, please see https://www.gov.uk/study-visit-visa or contact your local authorities. We are under obligation to report students who we believe to be in breach of the terms of their visa. In the case of visa refusal, you will receive a full refund minus registration fee and courier charges plus any other costs we may have incurred over the course of your application. An accommodation cancellation fee may apply if you inform us of the refusal too late.

If you have to cancel your course for any reason, please let us know as soon as possible. A cancellation fee will apply as follows:

Booking fees are Non-refundable;

• Up to 21 business days before the start of the *original course start date we will charge you 30% of the total amount.
• 20 – 15 business days: 40% of total amount
• 14– 8 business days: 60% of total amount
• 7 – 3 business days: 75% of total amount
• 2 business days or less: 100% of total amount

You have a legal right to cancel your course within 14 calendar days of the date of your booking. In this case, we will refund all fees including the deposit. If you have made your booking within 14 calendar days of the start date, the cancellation fees listed above will apply.

If you need a visa support letter to obtain your visa, please note that this letter will only be issued and sent after the period of 14 days has expired to avoid the misuse of visas and to ensure this is a serious application.

Once the *original course start date has passed, or a booking has been amended once already, students or agents will be unable to cancel or reschedule and no refunds will be payable.

Please arrange adequate insurance to cover your course fees in case you have to cancel for health or other personal reasons.

Homestay accommodation must be cancelled 21 days before your scheduled arrival and will be refunded minus the non-refundable Accommodation fee. Cancellations made less than 21 days before arrival will incur a one-week homestay fee (£200, £250 or £300, depending on the category chosen).

We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under these Terms and Conditions that is caused by an event outside our control. “An event outside our control” is defined as “any act or event beyond our reasonable control including but not limited to: strikes or other industrial action, civil unrest, terrorist attack or threat of terrorist attack, epidemic, adverse weather conditions or other natural disasters”.

If such an event should occur affecting the performance of our obligations under these Terms and Conditions, we will contact you as soon as reasonably possible to notify you. In this case, we will, where possible, propose alternative arrangements (which may include alternative dates) for your course. If the alternative arrangements proposed by Us are unsuitable for any reason, and cancellation was requested instead, no refunds would be due, therefore any (pre-paid) balance would be forfeited.

Our minimum group size is 3 students and the maximum is 10. We run courses according to level with no mixed-level groups.

In the case of only 1 or 2 students in a group, we reserve the right to reduce the lesson total as follows:

• 4 group lessons = 2 private lessons
• 6 group lessons = 3 private lessons

If you are unable to attend a lesson, please notify us as soon as possible. There are no cancellation or rescheduling privileges for group courses. If you are more than 30 minutes late for your morning lesson, you may be refused entry into the classroom until after the 11.00 break to avoid disrupting other students.

Our minimum group size is 5 students and the maximum is 10. We run courses according to level with no mixed-level groups.

In the case of less than 5 students in a group, we reserve the right to adjust the course length as follows:

• 5 – 10 students = 12 weeks
• 4 students = 10 weeks
• 3 students = 8 weeks

If you are unable to attend a lesson, please notify us as soon as possible. There are no cancellation or rescheduling privileges for group courses. No refunds are possible once the course has started. In the event that a course has to be cancelled before it is due to start, a full refund will be given.

Lessons are valid for one year from the date of enrolment. Each lesson is 45 minutes and we teach a minimum of 2 private lessons at any time. If you need to cancel or postpone a session, you must notify us by 12.00 noon of the working day before the day of your lesson. Notices/cancellations after this time are subject to a fee of 50% of the cost of the session. Cancellations made on the same day are subject to a 100% cancellation fee.

If you wish to extend your course at any time, we will add the number of additional weeks to your original booking. Depending your course, this may mean you may pay a lower price per week for the extended part of your course, depending on which price bracket your booking falls in to. You are responsible for amending your visa to be in line with your extended stay (if applicable). We can provide you with a letter confirming the extension (if required).

We are open Monday – Friday all year round except for two weeks over the Christmas and New Year period. Please refer to our website or contact us for this year’s closing dates. Courses run as normal on bank holidays. Please let us know if you have planned holidays during the course upon booking. If you wish to take a holiday at any time once your course has started, we require at least two weeks’ notice in writing. No refunds are payable in these circumstances.

We try to place students in the most suitable accommodation based on their stated requirements. Our Accommodation Officer will be happy to help with any further requirements you have during your stay. Please see our welcome pack for further details.

Our Exam Preparation courses include tuition and materials for preparation only. inlingua Edinburgh is not an examination centre for IELTS or Cambridge exams and students are responsible for the booking and payment of sitting the exam at an approved venue. Please check our website for details on the current cost of sitting the exams.

Please note that, although we do our utmost to place students in positions best suited to their preferences, work placements are dependent on English language level, experience and availability.

We offer optional activities to all students through our Social Programme. Most of these are free of charge but some occasionally require a small fee. You can book your place on an activity by marking your name on our registration form in the student lounge. If you have signed up for an activity and are unable to attend, please let us know as soon as possible in advance. We reserve the right to cancel or reschedule activities if not enough students have registered.

We highly recommend students take out appropriate travel and health insurance. Inlingua Edinburgh does not accept responsibility for any loss or injury during the student’s stay in the UK.

When you enrol on a course at inlingua Edinburgh, whether you enrol directly, via an agent, or by any other means, you are fully in accordance with our terms and conditions and agree to abide by them.